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| Best Seller  | The Journey Mapping Playbook is an accessible how-to toolkit aimed at customer experience and marketing professionals looking for ways to improve customer and employee experience. Using visualisation templates and case studies this is a practical guide... more | FREE shipping go to store |
 | Reluctant Capitalists: Russia s Journey Through Market Transition (Hardcover) Reluctant Capitalists examines Russia s plodding sometimes painful journey toward a free-market. Through case studies interviews and first-hand observation Randall tells us of Russia s economic troubles and offers suggestions for making market reform... more | FREE shipping go to store |
| Best Seller  | Working with teams leading teams and being a member of a team is part of everyday working life for most of us. Through the lens of a team coaching case study this book considers the development journey of a team and system influences over a three-year... more | go to store |
 | Working with teams leading teams and being a member of a team is part of everyday working life for most of us. Through the lens of a team coaching case study this book considers the development journey of a team and system influences over a three-year... more | $45.99 $36.79 go to store |
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